Reopening of Disconnected Service Line
SCHEDULE of AVAILABILITY of SERVICE: Monday to Friday 8:00 AM- 5:00 PM
- All inactive accounts shall file reopening of service line for reactivation
- Reconnection of reactivated accounts shall be done immediately
| Step | Concessionaire | Service Provider | Duration of Activity | Fee | Person In Charge | Form |
| 1. | Get number to file reopening of disconnected service line | Assist Concessionaire Accordingly | 1 minute | Guard at Post | ||
| 2. | Approach assigned personnel and declare purpose of visit | Determine the status of concessionaire’s account Orient client of reopening promo(if existing) Determine the total amount to be paid Prepare Service Request (SR) and Maintenance Order (MO) Form | 5 – 10 minutes | Customer Service Assistant-B | Service Request and Maintenance Order Form | |
| 3. | Present SR & MO to the assigned officer | Prepare & Issue Order of Payment | 5 – 10 minutes | Customer Service Assistant-B | Service Request and Maintenance Order Form | |
| 4. | Present S.R and M.O to the assigned officer Hand in payment for the total assessed amount to be paid Take receipt | Stamp acknowledgement of payment at S.R and M.O Issue original receipt | 2 minutes | Arrears + 200php for residential arrears + 500 php commercial | Cashier – A | Original Receipt |