Filing of Complaint
SCHEDULE of AVAILABILITY of SERVICE : Monday to Friday 8:00 AM – 5:00 PM
You may file complaints for NO WATER, DIRTY WATER, BUSTED SERVICE LINE BEFORE METER, METER LEAK, LOST METER.
- Who may file a complaint : Registered active concessionaire of the BWD
- All complaints shall be acted upon the next working day of filing.
| Step | Concessionaire | Service Provider | Duration of Activity | Fee | Person In Charge | Form |
| 1. | Ask for direction / Get number to file the complaint | Assist Concessionaire Accordingly | 1 minute | Guard at Post | ||
| 2. | Approach the assigned personnel and state complaint intension | Determine client`s complaint | 5 minutes | Customer Service Assistant – B | Service Request and Maintenance Order Forms |