Billing Statement Inquiry
SCHEDULE of AVAILABILITY osf SERVICE: Monday to Friday 8:00 AM- 5:00 PM
You may file complaints for METER TRANSFER, METER CHECK AND
CALIBRATION, METER REPLACEMENT, CHANGE OF ACOUNT NAME, DISCONNECTION, REPAIR.
- All concessionaires may inquire about their;
- None tending of Statement of Account
- High Consumption
- Meter Reading Verification
- Water Bill Penalties and Amortizations
- No charging fees
| Step | Concessionaire | Service Provider | Duration of Activity | Fee | Person In Charge | Form |
| 1. | Get number for Inquiry | Assist Concessionaire Accordingly | 1 minute | Guard at Post | ||
| 2. | Approach assigned officer and state pertinent inquiries | Determine the nature of inquiry Respond to all inquiries and make necessary action | 5 minutes | Customer Service Assistant – A | Computer GeneratedLedger and Statement of Accounts |